Privacy Policy

1. Who We Are

IJ Packages is a custom packaging manufacturer based in Lahore, Punjab, Pakistan. We produce custom printed boxes, shoe boxes, luxury packaging, mailer boxes, and other packaging solutions for brands across Pakistan and internationally.

When this policy refers to "we," "us," or "our," it means IJ Packages.

2. Information We Collect

Information you provide directly

• Your name
• WhatsApp or phone number
• Email address
• Business or project details you share when requesting a quote
• Any messages or files you send us

Information collected automatically

• Browser type and device information
• Pages visited and time spent on our website
• IP address and general location (country/city level)

Information from Meta (Facebook/Instagram)

If you submit a lead form through our Facebook or Instagram ads, Meta shares with us the information you fill in that form, such as your name, phone number, and email address, in accordance with Meta's own data policies.

3. How We Use Your Information

• To respond to your quote requests and inquiries
• To send you packaging samples, pricing, or order details
• To communicate order status and delivery updates
• To improve our website and services
• To follow up on business inquiries via WhatsApp or email
• To comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. WhatsApp Communication

Our website includes a WhatsApp integration that lets you send us a quote request directly. When you click the WhatsApp button or submit our quote form, you are redirected to WhatsApp with a pre-filled message. This communication is handled through WhatsApp's platform and is subject to WhatsApp's own Privacy Policy.

We use WhatsApp solely to communicate about your packaging inquiry and orders.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited cases:

• Service providers: Such as delivery or logistics partners who need your contact details to fulfill an order
• Legal requirements: If required by law, court order, or government authority in Pakistan
• Business transfer: In the unlikely event of a sale or merger of IJ Packages

6. Data Retention

We keep your information for as long as necessary to fulfill the purpose it was collected for — typically for the duration of a business relationship plus a reasonable period for follow-up. If you ask us to delete your data, we will do so unless we are required by law to keep it.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Ask us not to contact you in the future

To exercise any of these rights, contact us at ijpackagess@gmail.com.

8. Cookies

Our website uses only essential functionality — we do not use advertising cookies, tracking pixels, or third-party analytics on our website. If this changes, we will update this policy.

9. Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we will notify you if a breach occurs that affects your personal data.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted information to us, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the jurisdiction of the courts in Lahore, Punjab, Pakistan.